Join us for a virtual session on Friday, May 1st to explore the all-new MS in Experience Management & Analytics (MS EMA) at Temple University's School of Sport, Tourism & Hospitality Management (STHM).

This webinar session features Megan Moser, a senior public-sector leader, exploring experience management and leadership in public services. Drawing on her professional journey, Megan will reflect on what experience management means in public service settings and why citizen-centered experience design is essential to effective service delivery. She will also discuss how leaders balance operational efficiency with empathy and human connection, particularly in environments shaped by resource constraints. In addition, Megan will share insights on innovation in public service delivery and offer practical advice for future leaders seeking to enhance civic and community experiences. The session will conclude with an audience Q&A.