Topic: Patient Safety: Crossing the Patient-Centered Chasm: Four Communication Habits of Highly Effective Clinicians

Speaker: Richard M. Frankel, PhD, Professor of Medicine, Senior Research Scientist, The Regenstrief Institute for Health Care, Indiana University School of Medicine

Learning Objectives
At the conclusion of this conference, the participant should be able to:
1. Understand the evidence that links physician-patient communication to short, intermediate and long-term outcomes of care
2. Describe four habits of practice and associated skills known to relate to positive care outcomes
3. Apply principles of agenda setting and empathy in daily practice